This Shipping Policy outlines how Gold Rush Aminos (“Company”, “we”, “us”, or “our”) processes and delivers orders placed through our website.
Order Processing
All orders are processed within a reasonable timeframe following successful payment confirmation. Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing times may vary depending on order volume, product availability, or verification requirements.
Gold Rush Aminos reserves the right to delay or cancel any order where additional verification is required, including but not limited to fraud prevention or compliance checks.
Shipping Methods and Delivery Times
We offer shipping through third-party carriers. Delivery times are estimates only and are not guaranteed. Shipping timeframes may vary depending on the destination, carrier delays, weather conditions, or other factors outside of our control.
Once an order has been shipped, Gold Rush Aminos is not responsible for delays caused by the shipping carrier.
Shipping Address
Customers are responsible for ensuring that all shipping information provided is accurate and complete at the time of purchase. Gold Rush Aminos is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Orders returned due to incorrect address information may be subject to additional shipping charges.
Tracking Information
Once your order has been shipped, tracking information will be provided where available. It is the customer’s responsibility to monitor shipment progress and ensure delivery can be completed successfully.
Risk of Loss
All orders are shipped in good faith and properly packaged. Risk of loss and title for products transfer to the customer upon shipment. Gold Rush Aminos is not responsible for lost, stolen, or delayed packages once they have been handed over to the carrier.
If a package is marked as delivered by the carrier but cannot be located, it is the customer’s responsibility to contact the carrier directly to initiate an investigation.
Damaged Shipments
If your order arrives damaged, you must contact us within a reasonable timeframe of delivery and provide sufficient evidence, including photographs of the packaging and contents.
We will review each case individually and, where appropriate, arrange a replacement or resolution.
International Shipping
Customers are responsible for complying with all local laws and regulations regarding the import of products. Gold Rush Aminos is not responsible for customs delays, duties, taxes, or seized shipments.
Any additional fees imposed by customs or authorities are the responsibility of the customer.
Refused or Undeliverable Packages
If a shipment is refused or returned to us due to failed delivery attempts, incorrect address, or inability to deliver, the customer may be responsible for additional shipping costs to resend the order.
Contact Information
Email: info@goldrushaminos.com
